Roatán cruise visitor guide
Your shore day, planned around your ship.
From the right port exit to the right island experience, our local team keeps your Roatán day private, personal and comfortably on time.
Never mixed with strangers
One clear meeting plan
Planned around your ship
Your deposit is protected
Start with your arrival
Two ports. One clear plan.
Your meeting point depends on the terminal your ship uses. Check your ship app or onboard announcement, then follow the matching guide below.
Port guide 01
Town Center · Coxen Hole
Port of Roatán
The port in the island’s capital. Your independent tour meeting point is immediately outside the secured terminal.
- 1Confirm “Port of Roatán” or “Coxen Hole” in your ship information.
- 2Walk through the terminal and leave through Exit Gate 1.
- 3Just outside, find your uniformed guide holding a Roatán Exclusive sign.
View pickup map
Port guide 02
Formerly Mahogany Bay
Isla Tropicale
Independent operators meet outside the secured port. Allow roughly 10 minutes to walk from the ship to the pickup area.
- 1Confirm “Isla Tropicale” or “Mahogany Bay” in your ship information.
- 2Walk through the port village and follow signs toward the outside tour area.
- 3Continue to the Independent Tour Guide pickup area and find our sign.
View pickup map
Your final directions arrive before you do.
We send detailed meeting instructions at booking and again one day before service.
From ship to island and back
A shore day that feels easy.
The best cruise excursions are relaxed because the timing, route and small details were handled before the gangway opened.
We confirm your plan
Send your ship, date and group details. We align your pickup and return window.
You step ashore
Follow the port-specific directions sent again the day before your visit.
Meet your local guide
Look for the Roatán Exclusive sign and your uniformed driver-guide.
Enjoy Roatán privately
Your day moves with your group’s interests, comfort and pace.
Return with time to spare
We plan to be back at port at least 90 minutes before published departure.
Our Cruise Care Standard
Your ship’s schedule stays at the center of the plan.
We plan honestly, watch the timing and keep the day flexible enough to protect what matters most: a memorable visit and a calm return.
Return buffer built in
We plan to arrive back at port at least 90 minutes before published departure.
Late arrival? We adjust.
When your ship arrives late, we realign the pickup and available itinerary time.
Port changed? We guide you.
Send the update and our team will confirm the correct meeting instructions.
No dock, full refund
If your ship cannot call at Roatán, your payment—including the deposit—is refunded.
Before you step ashore
A little preparation goes a long way.
Keep these details close and your arrival will be simpler, faster and more relaxed.
Send us before arrival
The details we plan around
- Ship name and cruise line
- Arrival date and published port time
- Number of adults and children
- Mobility, comfort or activity needs
Bring ashore
Your simple day bag
- Ship card and required photo ID
- Screenshot of your pickup directions
- Reef-conscious sun protection
- Comfortable shoes and a light rain layer
Know before you go
Time, signal and weather
- Roatán is UTC−6 and does not observe daylight saving time
- Always follow the all-aboard time published by your ship
- Island weather can change quickly—flexibility helps
- Save WhatsApp details in case mobile signal is intermittent
Private service, handled locally
What comes with the experience.
The essentials for a smoother day are already part of how we operate.
Only your group
No shared buses or mixed parties.
Private A/C vehicle
Sized for your confirmed group.
Local bilingual guide
English and Spanish support.
Water & soft drinks
Refreshments during your ride.
Wi-Fi on the go
Available where island signal allows.
Flexible local care
Clear help before and during the day.
Activity admissions, meals, boats and special add-ons vary by itinerary and are confirmed clearly before booking.
Choose your kind of island day
Roatán, at your pace.
Start with one idea or combine a few. We’ll help shape the route around your group and the time your ship gives you.
Wildlife & island culture
Roatán’s gentle side
Meet sloths and monkeys, taste local chocolate and rum, visit scenic viewpoints and learn the island through a local lens.
Reef & water
Made for the Caribbean
Add snorkeling, a private boat, beach time or a reef-focused adventure shaped around your comfort and available port time.
Beach & island highlights
Slow down by the sea
Pair West Bay or another beach stop with island highlights, local food, villages and the places your group actually wants to see.
Build your own combination
Tell us what would make the day yours.
Beach, snorkeling, wildlife, local food, culture, scenic stops—or a little of everything. We’ll give you honest guidance on what fits comfortably.
Travel thoughtfully
Leave the island as beautiful as you found it.
Protect the reef
Never touch or stand on coral.
Choose reef-conscious
Use sun protection suited to reef days.
Respect local life
Follow guides, wildlife rules and community spaces.
Helpful answers
Before your Roatán cruise day.
Clear information now means less uncertainty when the ship arrives.
01Which Roatán cruise port will my ship use?
Roatán has two cruise terminals: Port of Roatán in Coxen Hole and Isla Tropicale, formerly Mahogany Bay. Port assignments can change, so your ship app and onboard announcements are the final source. Send us your ship name and arrival date and we will prepare the right instructions.
02Where exactly will I meet my Roatán Exclusive guide?
At Port of Roatán, your uniformed guide waits just outside Exit Gate 1 with a Roatán Exclusive sign. At Isla Tropicale, the meeting point is outside the secured port in the Independent Tour Guide pickup area, about a 10-minute walk from the ship. We send detailed directions when you book and again one day before service.
03What happens if our ship arrives late or changes terminals?
We organize the day around your actual arrival and published departure. If timing or the terminal changes, our team adjusts the pickup and itinerary where possible and sends updated instructions. Keep your phone available and message us as soon as the change is announced.
04Will we return to the ship on time?
Return time is part of the plan from the beginning. Confirmed cruise excursions are designed to return at least 90 minutes before the ship’s published departure. Your ship’s onboard all-aboard time remains the final authority.
05What if our ship cannot dock in Roatán?
If your ship skips Roatán because of weather, an itinerary change or another reason outside your control, Roatán Exclusive provides a full refund, including your deposit.
06Are your shore excursions private?
Yes. Your reservation includes a private vehicle and local bilingual driver-guide for your confirmed group. We do not combine unrelated guests, so your pace and priorities shape the day.
07Can you help families, seniors or guests with limited mobility?
Yes. Many experiences can be adapted for families, seniors and different comfort levels. A folding wheelchair can be arranged at no extra charge with advance notice. Terrain, boats and individual attractions vary, so tell us about mobility needs before booking.
08How do deposits, payments and cancellations work?
You can reserve with a US$50 deposit or pay in full. Cancellations made at least 24 hours in advance, based on Roatán local time, qualify for a full refund to the original payment method. Your booking confirmation contains the complete terms.
09How can I reach the team on the day of my visit?
Message us on WhatsApp at +504 9299-6921 or call +1 970-763-4404. Our published support hours are 6:00 a.m. to 10:00 p.m. Roatán local time, every day. English and Spanish support are available.
Roatán Exclusive
Arrive with a plan.
Leave with a story.
Tell us your ship, arrival date and the kind of Roatán day you have in mind. We’ll take it from there.