Last updated: November 9, 2026

Roatán Exclusive Tours & Rentals (“we”, “us”) runs roatanexclusive.com, where you can book private tours in Roatán, Honduras. This policy explains what personal information we collect when you use the website or book with us, how we use it, and the choices you have.

Who we are

Roatán Exclusive Tours & Rentals, Roatán, Bay Islands, Honduras.
Email: [email protected]
WhatsApp: +504 9299-6921

What we collect

  • Booking details: name, email, phone number, tour, date, number of guests (including children), pick-up details and any notes you write in the booking form.
  • Payment information: all payments, including card payments, are processed by PayPal. We do not see or store your full card number; we only receive confirmation of the payment and the amount.
  • Messages: what you send us through the contact form, email or WhatsApp.
  • Technical data: basic information your browser sends (such as IP address and device type), used for security and to keep the site working.
  • Cookies: we use cookies needed for the booking cart and checkout, and cookies from Google Analytics and the Meta (Facebook) Pixel to measure visits and the results of our advertising.

How we use it

  • To confirm, organise and operate your tour (guides, drivers, transport and schedules).
  • To send you booking confirmations, reminders and replies to your questions.
  • To take deposits and balance payments.
  • To meet legal and accounting obligations.
  • To measure visits and advertising, with Google Analytics and the Meta (Facebook) Pixel.

We do not sell your personal information.

Who we share it with

Only with the services we need to run your booking:

  • PayPal, to process payments.
  • Google (Google Calendar): your booking (name, tour, date, guests and contact details) is added to our private internal calendar so our team can organise the tour. You are not added as a guest, and the calendar is not shared outside our team.
  • Our guides and drivers, only the details needed for your tour.
  • Our website hosting and email providers, which store data on our behalf.
  • Google Analytics and Meta (Facebook), which receive information about your visit (pages viewed, device, approximate location) through their cookies.
  • Authorities, only when the law requires it.

How long we keep it

We keep booking records for five years after your tour, as needed to provide the service and to meet accounting and legal requirements. After that, we delete them. Messages that did not lead to a booking are deleted after two years.

Your rights

You can ask us for a copy of your personal information, ask us to correct or delete it, or object to its use, by writing to [email protected]. We will answer within a reasonable time. You can also block or delete cookies in your browser settings.

Security

The website uses an encrypted connection (HTTPS), and access to booking data is limited to our team.

Changes

If we change this policy, we will publish the new version on this page with its date.

Contact

Questions about this policy: [email protected]